Support Plans

€40,00 EUR

Standalone Support

Service Duration
1 hr Service Configuration
Yes Services Migration
Yes Custom Development
No Troubleshooting
Yes System Rescue
Yes*

*rescue will be limited by the permitted features of the underlying infrastructure when hosted externally, and if needed, backup availability.

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€75,00 EUR
Monthly

Basic Support

Managed Services
1 Backup routine
Yes Service Monitoring
No Updates
Critical First response
<24 hrs Service Level
BH4

Managed Support for Services (Business Hours)

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€135,00 EUR
Monthly

Starter Support

Managed Servers
1 Service Monitoring
8-20 Updates
Managed First response
<16 hrs Service Level
BH3

Single Server Management & Support

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€340,00 EUR
Monthly

Advanced Support

Managed Servers
3 Service Monitoring
8-20 Updates
Managed First response
<12 hrs Service Level
BH2

Multi Server Management & Support
Up to 3 servers

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€580,00 EUR
Monthly

Enterprise Support

Managed Servers
10 Service Monitoring
8-20 Updates
Managed First response
<6 hrs Service Level
BH1

Multi Server Management & Support
Up to 10 servers

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€760,00 EUR
Monthly

Enterprise 24/7 Support

Managed Servers
15 Service Monitoring
24/7 Updates
Managed First response
<4 hrs Service Level
365

Multi Server Management & Support
Up to 15 servers

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